Houston Water & Public Works Outage Report & Status
Live customer downtime indicators, service restoration updates, and verified incident reports for Houston Water & Public Works.
Current Active Outage Incidents
| State / County | Affected | Cause | Est. Restoration | Action |
|---|---|---|---|---|
| Texas โ Mason | 1,469 | Flood Warning: Flood Warning issued November 9 at 7:45PM CST until November 10 at 3:00PM CST by NWS San Angelo TX | Nov 10, 2026 at 8:45 AM EST | View โ |
| Texas โ Kimble | 857 | Flood Warning: Flood Warning issued November 9 at 7:45PM CST until November 10 at 3:45PM CST by NWS San Angelo TX | Nov 10, 2026 at 8:45 AM EST | View โ |
Customer Reports & Downtime Comments
No customer reports recorded in the last 24 hours.
Report Houston Water & Public Works Outage
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Houston Water & Public Works Outage Guide, Verification & Consumer Rights
๐ง Houston Water & Public Works Water Distribution System & Pressure Maintenance
Overseeing municipal drinking water supply and wastewater infrastructure across TX, Houston Water & Public Works operates regional water treatment filtration plants, high-capacity booster pumping stations, and hundreds of miles of cast iron, ductile iron, and prestressed concrete cylinder mains. When seasonal soil shifting, freezing temperatures, or high-pressure water main fractures occur, pressure across the distribution grid drops below regulatory thresholds (typically 20 PSI), triggering mandatory Boil Water Advisories. Currently, 2 active water main disruptions are under repair.
๐จ CDC & EPA Boil Water Advisory Survival Protocol
Whenever Houston Water & Public Works issues a precautionary or mandatory boil water notice due to main line depressurization:
- Bring Water to a Rolling Boil for One Full Minute: Boil all tap water vigorously for at least 60 seconds (3 full minutes at elevations above 6,500 feet) before using it for drinking, food preparation, making infant formula, washing fruits and vegetables, brushing teeth, or pet consumption.
- Do Not Rely on Household Pitcher or Refrigerator Filters: Standard carbon-block pitcher filters (Brita, PUR) and refrigerator water dispensers remove heavy metals and chlorine taste but do NOT eliminate microbial pathogens, Giardia cysts, or coliform bacteria.
- Ice Makers & Dishwashers: Turn off automatic ice makers and discard any ice produced after the onset of the pressure drop. Run dishwashers only if the final rinse cycle reaches at least 150°F (65°C) or has a sanitizing cycle.
Frequently Asked Questions
Is Houston Water & Public Works down right now?
Check our real-time radar above for reported outages, fiber cuts, or substation maintenance affecting Houston Water & Public Works customers.
What is the customer service phone number for Houston Water & Public Works?
You can reach Houston Water & Public Works support and emergency outage reporting 24/7 at 311.
How do I report an outage to Houston Water & Public Works?
Call 311 or report via their official website at https://www.houstonwater.org.