SYSTEM STATUS: US National Utility Telemetry Ingestion Active
๐Ÿ’ง Water Outage & Boil Advisory Provider

Houston Water & Public Works Outage Report & Status

Live customer downtime indicators, service restoration updates, and verified incident reports for Houston Water & Public Works.

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Official Support Hotline 311
Coverage Scope TX
Active Outage Clusters 2 Incidents
Current Affected Count 2,326
Official Status Site Visit Official Site โ†—

Current Active Outage Incidents

State / County Affected Cause Est. Restoration Action
Texas โ€” Mason 1,469 Flood Warning: Flood Warning issued November 9 at 7:45PM CST until November 10 at 3:00PM CST by NWS San Angelo TX Nov 10, 2026 at 8:45 AM EST View โ†’
Texas โ€” Kimble 857 Flood Warning: Flood Warning issued November 9 at 7:45PM CST until November 10 at 3:45PM CST by NWS San Angelo TX Nov 10, 2026 at 8:45 AM EST View โ†’

Customer Reports & Downtime Comments

No customer reports recorded in the last 24 hours.

Report Houston Water & Public Works Outage

Is your service down? Let other residents in your ZIP code know.

Official Infrastructure & Troubleshooting Manual

Houston Water & Public Works Outage Guide, Verification & Consumer Rights

๐Ÿ’ง Houston Water & Public Works Water Distribution System & Pressure Maintenance

Overseeing municipal drinking water supply and wastewater infrastructure across TX, Houston Water & Public Works operates regional water treatment filtration plants, high-capacity booster pumping stations, and hundreds of miles of cast iron, ductile iron, and prestressed concrete cylinder mains. When seasonal soil shifting, freezing temperatures, or high-pressure water main fractures occur, pressure across the distribution grid drops below regulatory thresholds (typically 20 PSI), triggering mandatory Boil Water Advisories. Currently, 2 active water main disruptions are under repair.

๐Ÿšจ CDC & EPA Boil Water Advisory Survival Protocol

Whenever Houston Water & Public Works issues a precautionary or mandatory boil water notice due to main line depressurization:

  • Bring Water to a Rolling Boil for One Full Minute: Boil all tap water vigorously for at least 60 seconds (3 full minutes at elevations above 6,500 feet) before using it for drinking, food preparation, making infant formula, washing fruits and vegetables, brushing teeth, or pet consumption.
  • Do Not Rely on Household Pitcher or Refrigerator Filters: Standard carbon-block pitcher filters (Brita, PUR) and refrigerator water dispensers remove heavy metals and chlorine taste but do NOT eliminate microbial pathogens, Giardia cysts, or coliform bacteria.
  • Ice Makers & Dishwashers: Turn off automatic ice makers and discard any ice produced after the onset of the pressure drop. Run dishwashers only if the final rinse cycle reaches at least 150°F (65°C) or has a sanitizing cycle.

Frequently Asked Questions

Is Houston Water & Public Works down right now?

Check our real-time radar above for reported outages, fiber cuts, or substation maintenance affecting Houston Water & Public Works customers.

What is the customer service phone number for Houston Water & Public Works?

You can reach Houston Water & Public Works support and emergency outage reporting 24/7 at 311.

How do I report an outage to Houston Water & Public Works?

Call 311 or report via their official website at https://www.houstonwater.org.