Xfinity
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Cook County, IL 60601
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26 Hours Down
2 days ago
DOCSIS downstream packet loss exceeding 18% during peak business hours
Ever since the neighborhood utility pole was replaced last month, our cable internet drops every 15 minutes. Downstream signal-to-noise ratio (SNR) fluctuates wildly between 24 dB and 31 dB with thousands of uncorrectable codewords. Tier-1 phone agents keep telling me to restart my modem. We run remote legal depositions from home and this is destroying our practice.
Submitted by Brian T. O'Connor (Verified Resident)
No utility trucks, no sounds before outage. Looks like entire streets out.
Power went out in our apt at 6:37
Power returned 10 minutes ago, but voltage feels low. Microwave clock keeps flickering.
CenturyLink fiber gateway lost WAN IP sync at 2:15 PM. Customer service claims estimated restoration by 7:30 PM.
Water pressure dropped to a trickle. City dispatched an emergency Boil Water Advisory notification 20 minutes ago.
Lineman bucket truck just arrived at the corner with two service vans. Looks like they are replacing a blown fuse cutout.
Spectrum modem has flashing US/DS amber light. Neighbors across the street are down as well.
Power just surged three times and then went completely black on 5th Ave. Smart meter is unlit.
Power line fell across the road, fire department has blocked the street.